We appreciate the opportunity to serve you, and your satisfaction is our top priority. We provide a 30 days money-back guarantee for all the products purchased from Neye’s official website.

If you are not completely satisfied with your purchase, contact us at neye3c@outlook.com with your order number.

Cancellations

If you would like to cancel an order after it has been placed, we will do our best to accommodate your request. Once an order is shipped out, we regret that it cannot be changed or canceled. 

If your order is canceled, you will receive an email notification to advise you of the cancellation. You will not be billed for any canceled items.

Returns

For any Neye purchases, if you change your mind about the product for any reason, you have the right to get your money back within 30 days after receiving the product.

All returns must subject to the following terms and conditions:

• Items must retain the box, packaging, and all contents in the original purchase condition - unused, unmarked, and not defaced in any manner. This condition can be relaxed for quality reasons.
• Items must be returned to our warehouse(please email us on neye3c@outlook.com first to confirm the exact warehouse), and we do not cover the shipping costs associated with returns.
• If you purchased the products from other authorized retailers rather than Neye's official website, please contact the retailers for returns.

Refunds

Once your return is received and inspected by our warehouse, the refund process will begin, and we will send an email to inform you of the approval or rejection of your refund. When a refund is issued, the credit will be automatically applied to your credit card or original payment method within a certain amount of days. 

In what situations will your refund be rejected?

• Return without the permission of Neye.
• Return with non-prepaid freight.
• The returned product is wrong, or some accessories are missing from the box.

For returned products, a full refund will be credited for free shipping products; otherwise, the refund will exclude the shipping fee.

After approval of a refund, if you have not received the refund after a 2-week waiting period, check your order status and bank account again, then contact us via email.

Still Need Help?

If your problem still isn't fixed, tell us more at neye3c@outlook.com, and we'll help you get there.