Neye Privacy Policy
Latest updated date: February 22, 2023
Shenzhen Huachuang Ages Technology Co.,Ltd(“We” or Huachuang) is committed to protecting your privacy. This privacy policy (hereinafter referred to as the “this policy”) describes how we handle personal information and secure privacy during your use of the following services, products, and related mobile applications (collectively called the “Products”).
• Neye3C Mobile App
When you interact with our products, please be sure to carefully read the privacy policy and understand the purpose and security measures we collect, process your personal data, including how we use, store, share and transfer personal data. In this policy, you may enforce your privacy rights to personal data, access, deletion, etc. through our instructions.
When you agree to this privacy policy, or start and continue to use our products or services appropriately, and do not contact us to express the contrary, we will consider that you fully understand and agree to this policy. If you have any questions, comments, suggestions, or complaints during the reading process, please contact us through the following contact information:
Customer Service: neye3c@outlook.com
Definition
In this policy,
Personal Information: Information that can be used for use individually or with other information or reflects the activities of a particular individual.
Personal Sensitive Data: It includes personal biometric data, exact location information. When we provide you with a specific product or service related to the collection of personal sensitive data, we obtain your consent with significant and explicit notice prior to collecting your personal sensitive data.
Intelligent Equipment: It refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through a wireless network, including smart cameras, etc.
Application: It refers to a mobile application developed by Yunyis, which can help end users to remotely control smart devices and connect to Yunyis’ Internet of Things (IoT) platform.
What personal information do we collect?
To provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
Firstly, the information you voluntarily provide to us.
• Account or Personal Information: When you register our account, we may collect your name and contact information, such as your email address, phone number, user name, and login credentials. During your interaction with our products, we may further collect the nickname, avatar, country code, language preferences, or time zone information in your account.
If you choose to authorize the use of the third-party account login, we will obtain the account information you share from the third-party (such as avatar, nickname, region, gender, and other information) binding with your Yunyis account for quick login, we will according to the agreement with the third-party, and the privacy policy published by the third-party about sharing personal information, on the premise of compliance with relevant laws and regulations, use your personal information.
• Feedback: When you use the feedback and advice features in our products, we collect your email address, phone number, and feedback to handle your problems and equipment failures promptly.
At the same time, Yunyis collects personal information corresponding and necessary, according to your application products and services.
Secondly, the information that we collect automatically.
• Device Information: When you interact with our products, we automatically collect device information such as the MAC address, IP address, wireless connection information, operating system type, and version, application version number, push notification identifier, log file, and mobile network information.
• Usage Information: During your interaction with our website and services, we automatically collect usage information related to accessing, clicking, downloading, sending/receiving messages, and other users of our website and services.
• Log Information: When you use our application, the system and exception logs may be uploaded, including your IP address, language, version of the operating system, date, or time of access, etc.
Please note that separate device information, service log information is information that cannot identify a specific natural person. If we use such non-personal information with other information to identify a specific natural person or with personal information, such non-personal information will be regarded as personal information during the combined use, except for your authorization or otherwise provided by laws and regulations.
• Location Information: When you open the positioning function of your mobile device through the system authorization and use location-based services, we collect and use your location information so that you can use the focus app to distribute with the smart device. As well as when you use our specific product or service, we may collect real-time accurate or non-accurate geolocation information about you. You can turn off the location service in the system of your mobile device and stop our collection of information about your location.
Thirdly, Smart device-related information.
• Smart Device Basic Information: When you use smart devices connected to our product or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information.
• Information about Smart Device Reporting: Depending on the different smart devices you choose to connect to our product or service we may collect information about your smart device reports. For example, a smart camera may collect images or videos that it takes.
*Purpose and legal basis for dealing with personal information*
We process your information for the following purposes:
• Serve You: We handle your account and profile information, device information, use information, location information, and intelligent device-related information to provide the products and services you request. The legal basis for such treatment is the performance of our contract with you under our Terms of Use.
• Improve our Services: We process your device information, use information, location information, and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiencies, and prevent and track fraud or misuse. The legal basis for such treatment is the performance of our contract with you under our Terms of Use.
• Non-Marketing Communications: We process your personal information designed to send you important information related to the Services, Terms / conditions, and policy changes and / or other management information. Because this information is important, you may not be able to choose not to receive such messages. The legal basis for such treatment is the performance of our contract with you under our Terms of Use.
• Compliance: We will process your personal information as we consider necessary or appropriate: (a) compliance with applicable laws and regulations; (b) compliance with legal procedures; (c) responding to public agencies and government authorities; (d) fulfilling our terms and conditions; (e) protecting our operations, business and systems; (f) protecting the rights, privacy, security or property of us and / or other users including you; and (g) seeking the remedies available or limiting damages we may need to provide.
We may also use collect your personal information in other ways, where we will provide specific notice and obtain your consent as required by applicable law. If any change occurs in the purpose of processing your personal information, we will notify you of such changes by email and/or significant notice on our website and inform you of the selection of personal information.
*Who do we share your personal information?*
Yunyis only shares your personal information in a way that you know. We will share your personal information with the following participants:
Firstly, we expose your personal information to third-party service providers offering us certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email delivery services, and similar services, thus ensuring that they can provide us with other similar services.
Secondly, we disclose your personal information to customers who directly or indirectly provide you and other business partners with smart devices and/or the networks and systems you use to access and use our websites and sites and services.
Thirdly, we disclose your personal information to the affiliate or other third-party in any reorganization, merger, sale, joint venture, joint venture, transfer, transfer, or other disposition of any or other disposition of all or part of our business, assets, or shares (including, but not limited to, the above relating to any bankruptcy or similar procedure). In this case, you will receive a clear notice via email and/or our website of the change in ownership, the new incompatibility of personal information usage, and the selection of personal information.
Fourthly, when we consider it necessary or appropriate:
(a) Compliance with applicable laws and regulations;
(b) Compliance with legal procedures;
(c) Responding to the requirements of public and government authorities, including public and government authorities outside the country in which you reside;
(d) Performance of our terms and conditions;
(e) Protect our operations, business, and systems;
(f) Protect the rights, privacy, security, or property of us and/or other users, including you;
(g) Seeking the remedies available or limit damages we need to provide.
Fifthly, we discover your personal information to the subsidiaries or affiliates of the company to conduct regular business activities.
Sixthly, except for the third parties mentioned above, we only disclose your personal information to other third parties with your consent.
The third-party SDK collection and use instructions
To ensure the stable operation or implementation of the Yunyis service, we may have access to the software development package (SDK) provided by a third party to achieve the aforementioned purpose. We conduct strict security testing on the application interface (API), Software Tool Development Package (SDK) for authorized partners to obtain relevant information and prescribe strict data protection measures to process personal information in accordance with this policy and any other relevant confidentiality and security measures.
The third-party SDK we access mainly serves the needs of you and other users. Therefore, we may adjust the third-party SDK we access when meeting new service requirements and business function changes. We will promptly disclose to you the latest status of accessing third-party SDK in this description.
Rights relating to personal information
We respect your rights and will also have your personal information. You may exercise any of the following rights:
• Please email it to neye3c@outlook.com
You can enforce your personal rights without paying any fees. According to the Local Information Protection Law, generally we will respond to your needs within 30 days.
If you decide to send us a request by email, please state what information you want to change, do you want to remove your personal information from our database, or what restrictions you want us to be subject to when using your personal information. Please note that for security reasons, we may request you to verify your identity before further processing your request.
You can be:
• Request access to the personal information we process;
• Ask us to correct the inaccurate or incomplete personal information related to you;
• Request to delete your personal information;
• Request temporary or permanent restrictions on our processing of part or all of your personal information;
• Ask us to process your information based on your consent or contracts with you, and to transmit personal information to you or a third party when we automatically process your information;
• When we use your personal information based on your consent or in our legitimate interests, we choose to oppose or reject our use of your personal information.
About cancellation account: you can cancel account through the following path:“My > Setting > Cancellation of account”.
Security guarantee measures
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information. Yunyis provides a variety of security strategies to effectively ensure information security for users and devices.
In terms of equipment access, we use Yunyis’ proprietary algorithm to ensure data isolation, access authentication and authorization applications.
In terms of data communication, communication with the use of security algorithms and transmission encryption protocols and dynamic key-based business-level information encryption transmission is supported.
In data processing, strict data filtering and verification and a complete data audit process are adopted.
In terms of data storage, all the confidential information of the user will be safely encrypted for storage.
In addition to the above technical security, system, and control level, Yunyis also formulated a series of security, such as posts, hold security and privacy training courses, strengthen staff awareness of data protection, control access, to prevent data loss, illegal use, receive unauthorized access or leakage, tampering or damage.
If you believe for any reason that your interaction with us is no longer secure (e. g., you think the security of your core account is compromised), please send an email to neye3c@outlook.com and inform us immediately.
If a security event affects your personal information security, we will immediately inform you through the reserved email address, phone number, message center push, and so on, and inform you of suggestions to reduce and prevent relevant risks. If necessary, we will take corresponding remedial measures in accordance with the emergency plan and report to the relevant competent departments in accordance with relevant regulations.
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