Help Center
FAQ
What is the maximum SD card storage space that can be used?
The camera supports up to 128G Micro SD Card. It is recommended to insert the Micro SD card when the camera is turned off, otherwise the camera may not be able to detect the SD card.
How to install the camera?
①Select the location where the camera needs to be installed. ② Install Neye3C app in your mobile phone's application center. Scan the QR code on the camera to connect. Also, the instruction manual will be sent to you together with the product. It is recommended to place the camera in a location with good WI-FI signal. ③After confirming the connection between the camera and your device, fix the camera on the bracket and adjust the lens angle. Notes: 1. It is recommended to install the camera at an angle of 10°-15° with the wall; 2. 2.5m above the ground; 3. Avoid installing it on busy streets; 4. Keep away from air-conditioning outlets and other wireless devices.
Does the camera support 5G WiFi?
Yes. The camera not only support 2.4G WiFi but also 5G WiFi.
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